This is a translation provided for convenience. If there is any difference between the two, the Spanish version is the one that governs.
Delete my account
Last updated: September 16, 2026
You can delete your EcoRutas CR account whenever you want. There are two ways, and both are final.
From the app
- Open EcoRutas CR and sign in.
- Tap the options button (the three lines, top left, next to the app name) and choose Your account.
- Choose Delete my account and confirm.
It is deleted instantly, without having to write to us or wait for a reply.
Open EcoRutas CRBy email
If you lost access to your account or cannot use the app, write to us from the same email you signed up with:
We ask that it comes from the registered email because it is the only way to confirm the account is yours. We reply within 30 days at most, usually much sooner.
What is deleted and what remains
When you delete your account:
| Data | What happens |
|---|---|
| Your account email and password |
Deleted. You cannot sign in with it again. |
| Your reviews ratings and reported prices |
Deleted along with the account. |
| Your favorites | Deleted along with the account. |
| The stations you added | They stay on the map, but are no longer linked to you: the link to your account is removed and they remain as an anonymous contribution. |
Why stations are not deleted: they are public information that is useful to everyone who uses the app — a charging or gas point that exists in the real world. When you delete your account, any link between that point and you disappears. If you also want a specific station you added to be removed, you can delete it from the app before deleting your account, or ask us by email.
What if you only want to delete one thing?
You do not need to delete the whole account:
- A review: open the station and delete it from there.
- A station you added: open it on the map and use Delete.
- A favorite: tap the star again.
More detail on what data we keep and why, in the Privacy Policy.